Mon 24 Sep 2007
Metro-North’s Poll Position
Posted by TJ under Heelys, Metro North, Questionnaire
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The “Metro-North Customer Satisfaction Survey 9/07″ has been sent to WebTicket customers, with 77 questions about stations, schedules and service.
A few revelations:
* Metro-North is planning some sort of special thingy for its 25th anniversary next year. The questionnaire asks riders if they’ve been riding since 1983, when the Sony Walkman changed the face of commuting forever, and mobile telephones were so large they needed their own ticket and seat. “If you…would be willing to talk with us about your experiences on the trains over the past 25 years,” the survey reads, “please check here and write your name, address, e-mail…”
Perhaps the 25-year riders will be presented with some sort of medal for courage over rubber chicken at the Grand Hyatt.
* Like the good folks at Mount Pleasant Town Hall, the concept of riding one’s bike in the suburbs for reasons other than, say, mountain biking, are fairly foreign to the Metro-North folks. Prompting respondents with “How do you usually get to your home station?” the questionnaire offers the following answers:
Drive and park
Dropped off
Carpool/Vanpool
Public Bus
Walk
Taxi
Private Shuttle
Yes, “Bike” is right up there with “Magic Carpet,” “Teleporting” and “Heelys“.
My co-worker, who’s new to the commuting game and learning some hard lessons on the New Haven line, expressed his extreme frustration with a co-worker who read and tossed no less than three newspapers at his feet, then left the mess there when he exited. He’ll be sure to tick off a ‘1′, located under ‘Not Satisfied’, in the “Cleanliness of the train car interior” category.