Slate.com has a a fun story penned by Julia Turner on yet another reason to dislike Penn Station–impossible-to-follow signs.
Penn Station’s signage got 2.5 stars on Yelp.com (“Without a doubt, one of the poorest and most confusing arrangements for signage and passenger movement that I can imagine”), Turner notes, compared to the 4.5 stars Grand Central got.
Of course, comparing Penn Station to Grand Central is comparing Tad’s Steakhouse to Gramercy Tavern Camryn Manheim to Cameron Diaz.
But Turner does some digging into signmaking and “wayfinding”–the school of thought about how best to get people from Point A to Points B, C and D–and discovers what sort of a conflicting mess the Penn Station signs representing Amtrak, LIRR and NJT make in aggregate.
She writes:
The problem at Penn Station is not that designers skipped these steps. It’s that three sets of designers did them three times. Penn Station is owned by Amtrak, which manages its concourse on the western side of the station. But Amtrak leases the rest of the station out to the two other tenants: New Jersey Transit has the southeast corner, and the LIRR the northeast. (The Metropolitan Transit Authority oversees both the LIRR and New York City Transit, which manages the two adjacent subway stations; their sign systems are similar to the LIRR’s.) The fundamental wayfinding problem at Penn Station lies in the fact that each of these entities manages its own signs, usually without consulting the others. As a result, the station essentially has three different systems of signage.
This is a crazy way to manage information at the biggest railway station in the country. The user experiences Penn Station as one place. But the current system assumes that the user experiences the station as three distinct spaces. In truth, though, as we saw in the slide show above, many journeys require travelers to cross from zone to zone.